Customer Successes

By Industry

 Financial Services

Built business case for resolving critical performance gaps in core processes. Led senior executives in systems build-or-buy decision. Bridged business-IT communication gaps

Insurance

Helped turn around a failing claims processing department (116 FTEs). Saved $12 million through redesign of processes, roles, and staffing model. 300% ROI realized in 2 years.

Healthcare Provider

Identified $250K in annual savings (5:1 ROI in first year) for the histology lab services of a large healthcare provider, using lean methodology.

Manufacturing

Led a highly successful organizational change management initiative related to SAP implementation

Distribution

Managed SAP implementation and significant organizational change management for a Fortune 500 forest and paper products distributor.

By Functional Area

Executive

Led executives in an enterprise-wide return-on-investment assessment to prioritize key strategic initiatives portfolio. Deployed Balanced Scorecard and a call-center performance scorecard to align operations with corporate strategy.

Finance

Developed and implemented a coordinated process for financial and product planning and budgeting across 17 product lines and 3 strategic business units.

Operations

Helped turn around a failing claims processing department (116 FTEs). Saved $12 million through redesign of processes, roles, and staffing model. 300% ROI realized in 2 years.  

Project Management Office

Consolidated multiple PMOs into one. Collaboratively developed and implemented standardized processes, tools, templates, governance structure.

Information Technology

Led a highly successful organizational change management initiative related to SAP implementation

Step One

A 2-4 hour “CLARITY WORKSHOP” session. Our Subject Matter Experts (SMEs) will facilitate a discussion to capture key business issues and priorities. We will then share our findings with you and jointly explore potential courses of action.

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